Beyond Bilingual Inc.
Description
Senior Bilingual Customer Service and Inside Sales
Our client distributes chemical products in markets across North America. They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department. They value the protection of health, safety and environment and ethical business practices.
Location: Etobicoke (100% On Site)
Hours: 8:00am-4:00pm, OR 9:00am-5:00pm, OR 8:30am-4:30pm
Salary: UP TO $60K + Bonus of 7% - Paid out annually Total salary $65K+
PERKS:
- Full Time permanent position
- 3 weeks vacation
- Not a Call Center
- B2B
- Medical and dental starting from day 1
- A very competitive Total Compensation plan
- 3 weeks’ vacation
- Not a call center, no cold calling
- One floater day
- Modern open space with bright windows, newly renovated
- Training & Development opportunities
- Strong team approach
- Fun and dynamic work environment!
- Pension Plan 6%
- Family feel, Tight team, social functions-
- Excellent Team Environment-Relaxed
Responsibilities
Responsibilities:
- Primary point of contact, providing high level of service to all customers (include prices, delivery dates, product selection and availability)
- Coordinate product deliveries with affiliated distribution warehouse
- Upselling and promoting new products to customers, no cold calling
- Monitor inventory and order chemical product from suppliers as needed
- Receive, expedite and accurately process to completion all sales orders to meet customer expectations
- Responsible for coordinating logistics for bulk tanks deliveries to customers
- Work with sales team, production and distributors to effectively fulfill customers expectations
- Monitor and follow up with customer’s blanket orders and outstanding orders
- Provide customers with technical information, technical data sheet and MSDS as necessary
- Process customer orders (all orders received by email)
- Process customs paperwork for orders entering Canada (training provided)
- Send all documents to customer including scale tickets and certificate of analysis
Qualifications
Qualifications:
- Bilingual (English and French) required.
- Post-secondary diploma or degree- an asset
- A minimum of 2 years Inside Sales and Customer Service experience
- Prefer product but would consider service and sales
- Experience working in a consumer goods environment is an asset.
- Results focused and action oriented individual.
- Strong customer focus.
- Excellent written and verbal communication skills.
- Proven ability to multi-task and prioritize.
- Must be flexible and able to adapt quickly to new systems and procedures.
- Excellent computer skills including Microsoft Office Suite. Strong Excel skills and experience with a CRM system.