Bilingual Inside Sales Manager

Bilingual Inside Sales Manager
Full Time, Permanent

Location: Montréal-Est, Montréal, Quebec, Canada
Scheduled work from home days: Friday at home

Perks!

Eligible employees receive a competitive total compensation package including:

• Medical, Dental, Vision
• Life Insurance and Short-Term Disability
• Stock Purchase Plan
• Company match on RRSP
• Paid Vacation, Holidays, and Personal Days
• Benefits may vary by site

Job Summary

Manages the activities of the Inside Sales Team and provides an accomplished level of expertise in the sale of services over the telephone to customers resulting in additional revenue. Develops and implements appropriate sales and marketing programs to meet current and future customer needs, and provides guidance and direction to Inside Sales Team members.

Essential Duties and Responsibilities

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
• Establishes and maintains a high level of customer satisfaction on all sales transactions.
• Supervises activities of the Inside Sales Department, ensuring team members meet or exceed sales call activity goals for new sales, lead generation, and contact productivity.
• Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
• Develops and executes ongoing training, both formal and informal, for all Inside Sales Representatives.
• Participates in training and coaching the Inside Sales staff.
• Assists in communication and maintenance of pricing and service strategies.
• Maintains accurate customer records for all customer interactions including prospect data, contracts, and documentation.
• Works to develop and implement strategies to up-sell and cross-sell via outbound calls.
• Communicates goals to Inside Sales Representatives and arranges necessary training.

Supervisory Responsibilities:

• Direct supervision of 10 full-time employees (Inside Sales Supervisor & Account Executives)
• Indirect supervision of 10 full-time employees (Account Associates)

Qualifications:

Education and Experience

• Bachelor’s degree (or high school diploma/GED with 4 years of relevant experience)
• 3 years of relevant B2B sales management experience + 3 years direct B2B sales experience
• Willingness to Travel: Occasionally

Skills & Competencies

• Bilingual (French and English) — mandatory due to interprovincial communications
• General competencies:
• Build Relationships
• Communicate With Impact
• Demonstrate Adaptability
• Demonstrate Integrity and Courage
• Demonstrate Professionalism
• Leadership/Coaching
• Initiate Action
• Influence and Negotiate
• Leverage Diversity
• Manage Work/Time
• Plan and Organize