Bilingual Customer Service and Key Account Manager

With over 5,000 dedicated employees worldwide, our client is present in more than 100 countries. 

A global medical device company offering a broad range of integrated solutions.

• Base Salary: $60K-$65K
• Business to Business- Key Accounts
• Comprehensive benefit package

• Responsible for answering incoming customer calls in professional and prompt manner within a call center environment.
• Handles high call volume of a minimum of 70 incoming calls per day and communicate directly with customers either by telephone and/or electronically.
• Respond promptly to customer inquiries.
• Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
• Verifies all orders for accurate pricing and terms before order entry.
• Enters orders accurately within one day of receipt. This includes change orders, electronic orders, cancellations and credit memos.
• Accurately enter and dispatch rental service calls within two hours of receipt.
• Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
• Works flexible hours and weekends to meet business/customer needs.
• Participates in any and all reasonable work activities as assigned by management.
• Other Customer Service and Sales Support functions as required by the business.

• Minimum of 1 - 3 years customer service experience
• Bilingual (French/English) - Strong verbal and written communication skills.
• Computer literacy; Microsoft Windows operating systems and Microsoft Office applications.
• Knowledge of customer service principles and practices.
• Ability to perform data entry and communicate electronically with a strong attention to detail and accuracy.
• Knowledge of administrative procedures.
• Demonstrated ability to work independently with minimal supervision as well as in a team environment.