Description
Bilingual Registered Plans Administrator
Location: Vancouver, BC
Environment: Hybrid - Currently 1 day/week in the office, soon to be 2 days/week, typically Mon & Tues.
2 day/week (Can go up to 3 times we week).
Days: Monday to Friday
Shifts: Eastern Standard Time: 9:00 am – 5:00 pm or 8:00 am 4:00 pm - 30-minute lunch
Salary: up to $58,000 + 5% Bonus
Type: Full time, Permanent
Reporting: Supervisor, Registered Plans
Company Overview:
This leading wealth management organization is focused on improving Canadians’ financial well-being. They are an investment services provider for the Canadian financial industry, valuing leadership, innovation, partnership, responsibility, and community, and our culture sets them apart.
Perks:
Here, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:
- Competitive compensation package that rewards and recognizes individual contributions
- Starts day 1! Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Vacation – 3 weeks plus 2 personal days and we get most of the bankers’ holidays
- Matching contributions to our retirement program – up to 6%
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
The Opportunity:
We’re looking for a Bilingual Registered Plans Administrator to join our Operations Team.
Reporting to the Supervisor, Registered Plans the Bilingual Registered Plans Administrator is responsible for the processing of requests for registered plan products within the IIROC and MFDA platforms.
Responsibilities
Responsibilities:
At a high level this role processes transactions for Registered Plans Accounts
Primary accountabilities - process transactions for Reg Plans following the rules and regulations of CRA & support various products of the Reg Plans suite.
- The administration of registered plan products and processing of requests such as de-registration, un-locking, specialized withdrawals, etc.
- Ensure that registrations, contributions, and withdrawals meet the regulatory deadlines for RESPs, RSPs, TFSAs, RIF accounts, etc.
- Investigate, respond, and resolve all registered plan related inquiries within SLA deadlines, escalating any issues that require management review and intervention
- Completion of MFDA and IIROC Registered Plan audits within internal and regulatory deadlines
- Working closely with Tax, Estates, Transfers, New Accounts and Client Account Maintenance for any updates required to registered plans
- Actively participate in Registered Plan Committee Meetings to ensure that trustee and regulatory changes are implemented into procedures and manuals, ensuring they are updated and current
- Remain current on CRA, RQ, HRSDC and trustee regulations through the review of legislation, press releases, and industry information bulletins
Day to Day:
- Processing withdrawals from client’s accounts
- Processing internal transfers
- Processing pension type requests
- Reviewing account set up documents
- Assisting with audits
- Maintaining internal reporting and police the integrity of the system
- Assisting with inquiries from advisors
- Email boxes (call centre), or other internal departments
Qualifications
Qualifications:
Your experience and skills:
- 2+ years in an Operational role at a Financial Institution, ideally in Registered Plans
- Attention to detail - Strong focus and accurate processing
- Wager to learn - Wants to grow in the role and enjoys learning
- Customer focused - High standard of customer service – strong business acumen and communications
- Post-secondary education
- Financial industry experience, preferably in Operations or Registered Plans
- Experience with Dataphile and/or Univeris is an asset
- Excellent communication skills
- Fluent communication skills in English and French are required
- Ability to work independently and in a team environment
- Excellent time management and organizational skills
- Pro-active problem-solving abilities with strong analytical skills
- Outstanding customer service focus
- Extremely detail oriented and accurate with a focus on quality assurance
- Ability to work well under pressure and meet tight deadlines