Bilingual Customer Service Representative

Bilingual Customer Service Representative
Full-Time Permanent

Locations: Mississauga, ON
Salary: Up to $54,000

Company:

One of Canada’s leading non-prime consumer lenders and among the country’s fastest-growing financial services organizations, this company provides innovative financial solutions and lending services through multiple well-established divisions and brands. The organization is recognized for its strong corporate culture, commitment to employee development, growth-oriented environment, and progressive leadership approach.

Perks:

• Leverage our RRSP match and Employee Share Purchase Plan programs. 
• Employee discounts on furniture, electronics, and appliances. 
• Access 24/7 healthcare with Virtual Doctor Appointments. 
• Personalize your benefits with a customizable package including options for 100% coverage. 
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.  

Responsibilities:

• Efficiently manage and resolve customer complaints received via inbound phone calls or emails, ensuring a timely response and resolution.
• Aim for first-call resolution to enhance the overall customer experience.
• Develop skills to accurately identify customer needs or preferences and recommend suitable products or services.
• Execute account modifications and handle requests related to payments, credits, and other account inquiries.
• Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.
• Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries.

Qualifications: 

• Fully proficient in English and French
• 1-2 years’ experience in a call center environment
• Empathetic, compassionate and operate with integrity
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently
• Excellent written and oral communication skills with the ability to create memorable customer experiences.
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.