Bilingual Collections Representative

Bilingual Collections Representative
Full-Time Permanent

Location: Pickering, ON
Schedule: 40 hours/week
Shift options:

• 9:00 a.m.–5:00 p.m.
• 11:00 a.m.–7:00 p.m.

Weekend availability required

Salary: Up to $60,000

Company:

One of Canada’s leading non-prime consumer lenders and among the country’s fastest-growing financial services organizations, this company provides innovative financial solutions and lending services through multiple well-established divisions and brands. The organization is recognized for its strong corporate culture, commitment to employee development, growth-oriented environment, and progressive leadership approach.

Perks:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

Responsibilities:

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

Qualifications:

• Fully Bilingual in English and French
• Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.
• Experience with using an automated dialer system is an asset.
• Excellent verbal and written communication skills.
• Proven ability to multi-task; adapting to changes in a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Able to pass background checks (criminal, employment, and credit).