Senior Bilingual Customer Service and Inside Sales

Etobicoke | Fully on-site | Full-time permanent

Base salary up to $60,000 plus a 7% annual bonus
Hours: 8 a.m.–4 p.m., 8:30 a.m.–4:30 p.m. or 9 a.m.–5 p.m.

About our client

Our client distributes chemical products across North America and values health, safety, environmental protection and ethical business practices. They’re looking for an experienced bilingual customer service professional who enjoys working with business customers and following orders through from start to finish.

You’ll work in a close-knit team, supporting existing customers with product questions, orders and deliveries. This is a business-to-business role outside a call centre, with no cold calling.

Perks and benefits

• Medical and dental coverage from day one.
• Three weeks of vacation and one floater day.
• A 6% pension plan.
• Training and development opportunities.
• A bright, newly renovated office with a modern open layout.
• A relaxed, supportive team environment with social events.
• An annual bonus as part of the total compensation package.

• Be the main contact for customers, helping with pricing, delivery dates, product selection and availability.
• Process customer orders received by email, expedite when needed and follow through to completion.
• Coordinate deliveries with distribution warehouses, including logistics for bulk tank deliveries.
• Monitor inventory and order chemical products from suppliers as needed.
• Work with sales, production and distributors to meet customer requirements.
• Follow up on blanket orders and outstanding orders, keeping customers informed.
• Recommend additional or new products to existing customers.
• Provide technical information, technical data sheets and safety data sheets when required.
• Process customs paperwork for orders entering Canada, with training provided.
• Send customers the required documents, including scale tickets and certificates of analysis.

• Strong written and spoken communication skills in English and French.
• At least two years of inside sales and customer service experience.
• Experience supporting product-based businesses is preferred; service and sales backgrounds will also be considered.
• A post-secondary diploma or degree and experience in consumer goods are assets.
• A customer-focused approach and the ability to prioritise several orders and requests.
• Flexibility when learning new systems and procedures.
• Strong Microsoft Office and Excel skills, along with experience using a CRM system.