Description
IT Infrastructure & Operations Manager
Full Time, Permanent
Location: Mississauga, ON – 100% in office
Hours: Monday to Friday, 40-hour work week
Salary: up to $135K + 15% Bonus
DEPARTMENT: Information Technology
REPORTING MANAGER: CIO
About Our Client
Our client is a leading Canadian supplier of automotive, heavy-duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.
Why Join Our Client’s Team?
- Competitive total compensation — based on experience
- Comprehensive health and dental benefits
- Mental wellness support
- Employer contribution to retirement savings
- Fitness & wellness reimbursement
- Educational assistance and professional development support
- Paid time off including vacation and personal days
- Community involvement initiatives
- A collaborative and inclusive workplace culture featuring:
- Team events and celebrations
- Holiday gatherings
- Lunch & Learns
- Employee recognition programs
JOB SUMMARY:
The IT Infrastructure & Operations Manager is a hands-on technology leader responsible for the reliability, performance, security, and evolution of the organization’s IT infrastructure. This role oversees network and cloud operations, endpoint management, cybersecurity, the corporate Help Desk, and vendor relationships. The Manager will also champion the adoption and governance of Microsoft 365 Copilot and AI-enhanced productivity tools.
Responsibilities
KEY ACCOUNTABILITIES:
Strategy & Planning
- Lead infrastructure strategy, architecture, capacity planning, and lifecycle management.
- Develop and maintain IT policies, including security, backup, DR/BCP, identity management, and AI usage.
- Serve as a subject‑matter expert for Microsoft Copilot, generative AI, and automation opportunities.
- Conduct regular risk assessments and benchmark practices against security standards.
- Contribute to budget planning and forecasting.
Acquisition & Deployment
- Evaluate and negotiate with vendors.
- Manage licensing, renewals, certificates, and compliance.
- Ensure patching, vulnerability management, and update compliance.
- Lead deployment of systems, cloud services, and AI tools.
Operational Management
- Manage server, network, storage, virtualization, Azure cloud, and identity infrastructure.
- Oversee the Help Desk, including SLA performance and user satisfaction.
- Drive automation and AI-based operations.
- Administer access rights, Intune/GPO, and security controls.
- Maintain documentation, backups, monitoring, and incident response.
- Ensure compliance with IT and cybersecurity policies.
Leadership & Team Management
- Supervise IT administrators, Help Desk staff, and vendors.
- Ensure adequate operational coverage.
- Develop staff skills in cloud, automation, and AI tools.
- Promote a user-centric support culture.
Qualifications
- 7+ years of IT Experience required.
- 5+ years of supervisory experience required.
- Diploma or degree in IT or equivalent experience.
- Experience with hybrid cloud and enterprise networks.
- Preferred certifications: Azure Admin/Architect, M365 Administrator, Security certifications.
- AI/Copilot knowledge preferred.
- Experience supervising technical staff.