Bilingual Customer Service and Key Account Manager

Base salary: $60,000–$65,000 | Business-to-business customer support | Mississauga, ON

Our client is a global medical device company offering a broad range of integrated solutions, with more than 5,000 employees and a presence in over 100 countries. They’re looking for a bilingual customer service professional to support their business customers and key accounts.

If you enjoy being the person customers can count on for answers, this role offers plenty of variety. You’ll help with product and delivery questions, process orders and coordinate service requests, working closely with internal teams to follow things through.

What you can look forward to

• A base salary of $60,000–$65,000.
• A comprehensive benefits package.
• Daily contact with business customers and key accounts in the medical device industry.

• Handle a busy call centre queue of at least 70 incoming calls per day, responding professionally to customers by phone and electronically.
• Answer questions about products, availability, lead times, shipping dates and freight rates; trace shipments and provide proof of delivery.
• Check pricing and terms before entering orders, and process orders within one day of receipt, including changes, electronic orders, cancellations and credit memos.
• Enter and dispatch rental service calls accurately within two hours of receipt.
• Stay in touch with customers and coordinate with internal departments to resolve requests and keep them informed.
• Provide customer service and sales support as needed.
• Work flexible hours and weekends when required to meet customer and business needs.

• One to three years of customer service experience.
• Strong written and spoken communication skills in French and English.
• Comfort using Microsoft Office, Windows and electronic communication tools.
• Accurate data entry skills and close attention to detail.
• An understanding of customer service practices and administrative procedures.
• The ability to work independently with minimal supervision and contribute as part of a team.