Beyond Bilingual Inc.
Description
Bilingual Customer Care Representative, (French and English)
Full time, Permanent
Location: On-Site –Mississauga
Hours: Monday to Friday 11am - 7pm (40hr. work week)
Salary: up to $65K + 7% Bonus total compensation: close to $70K
Why Join Our Client’s Team?
- Competitive Total Compensation — commensurate with your experience and contributions.
- Day-One Group Benefits — comprehensive health and dental coverage, plus $1,000/year for mental wellness support.
- 6% Employer Contribution to the company pension plan (bi-weekly).
- $400 Annual Fitness & Wellness Reimbursement — applicable toward gym memberships, personal trainers, weight loss programs, golf lessons, and more.
- Educational Assistance — support for continued professional and personal development.
- Paid Time Off — vacation, floater, and community days.
- Community Involvement — the company proudly supports organizations such as Canadian Tire Jump Start, SickKids Hospital, Daily Bread Food Bank, and Women’s Habitat.
- Fun & Inclusive Culture — a vibrant workplace that celebrates its people with:
o Company BBQs
o Ticket giveaways to sporting events
o Holiday parties and cultural celebrations
o Food trucks and ice cream days
o Lunch & Learns
Responsibilities
A Bilingual Customer Care Representative (French and English) is needed to deliver courteous, efficient, and timely service to customers. This role handles both inbound and outbound communications, building strong relationships with clients and sales partners to support business growth.
In this role you will:
- Provide sales support to customers to support revenue growth.
- Problem solve and provide the right solutions to customers.
- Find additional opportunities with customers, advising them on a range of products that can meet their needs.
- Process customer orders ensuring order management accuracy.
- Utilize the CRM system for reporting on customer inquiries and events.
- Provide support with a variety of customer account administrative tasks including new account set up, credits and rebilling.
Qualifications
What we’re looking for:
- Bilingual (English and French) required.
- Post-secondary diploma or degree.
- A minimum of 2 years of product Order Management /Customer Service experience.
- Results focused and action-oriented individual.
- Strong customer focus.
- Excellent written and verbal communication skills.
- Proven ability to multi-task and prioritize.
- Must be flexible and able to adapt quickly to new systems and procedures.
- Excellent computer skills including Microsoft Office Suite. Strong Excel skills and experience with a CRM system (ideally Salesforce).