Description
BILINGUAL ACCOUNTS RECEIVABLE (AR) SPECIALIST
Full-Time, PERM
Location: Mississauga-HYBRID
Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch
Salary: Up to $70,000 base salary (Total compensation, including bonus, up to 76K)
Annual Bonus: 6% to 8%, paid once per year
Client
Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Accounts Receivable (AR) Specialist to add to their team of professionals.
Summary
The Accounts Receivable (AR) Specialist will be responsible for executing day-to-day Accounts Receivable activities within the Order-to-Cash (O2C) cycle for an assigned portfolio of customer accounts, including hospitals and healthcare partners. This role supports the Financial Services Manager by managing customer accounts, executing collection activities, resolving disputes, maintaining accurate records, and delivering exceptional customer service that contributes to departmental performance objectives and supports organizational and patient care priorities.
PERKS:
- Medical, Dental by SunLife: Benefits provided day 1
- Tuition reimbursement
- Bonus of up to 14% paid out annually
- Opportunity for Growth to Supervisory roles or Project Management positions
- 3 weeks' vacation, may go to 4 weeks
- Personal/sick days + client is flexible
- Beautiful Workspace
- Great work culture
Responsibilities
Key Objectives
- Manage an assigned portfolio of customer accounts within the Order-to-Cash process.
- Execute collection activities and follow up on outstanding balances.
- Monitor aging reports and proactively address overdue accounts to support departmental DSO and cash flow objectives.
- Escalate collection risks, payment issues, and complex customer concerns to the Financial Services Manager, as appropriate.
- Serve as the primary Accounts Receivable contact for assigned customers, providing responsive, professional, and solution-oriented service.
- Communicate clearly regarding account status, payment issues, and resolution timelines.
- Build and maintain positive customer relationships while supporting hospital operations and patient care priorities.
- Provide bilingual English/French customer support, as required.
- Investigate and resolve invoice discrepancies, including pricing, shortages, freight, and billing issues.
- Collaborate with Customer Service, Billing, and other internal stakeholders to resolve issues efficiently within the Order-to-Cash process.
- Coordinate timely dispute resolution with internal stakeholders and escalate recurring or complex issues to support departmental performance objectives.
- Perform structured collection activities in accordance with established policies and procedures.
- Identify potential credit risks, collection challenges, and payment trends, escalating issues as appropriate.
- Contribute to departmental Accounts Receivable performance targets, including DSO improvement, aging reduction, and collection effectiveness.
- Maintain accurate customer account records, collection notes, and dispute documentation.
- Ensure data integrity within ERP systems and support Accounts Receivable reporting requirements.
- Provide timely updates on customer payment trends, collection risks, and account issues to support departmental reporting and decision-making.
- Utilize ERP systems to manage collections, dispute tracking, and customer account activities.
- Adhere to established service levels, internal controls, and standardized processes.
- Identify opportunities for process improvements and support departmental automation and continuous improvement initiatives.
Qualifications
- Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
- 2-3+ years of practical experience in Accounts Receivable, collections, billing, customer account management, or Order-to-Cash processes.
- Experience managing a portfolio of customer accounts and following up on outstanding balances.
- Strong understanding of aging reports, DSO, cash flow objectives, invoice discrepancies,
- dispute resolution, and credit risk escalation.
- Experience working with ERP systems and maintaining accurate customer account records and collection notes.
- Excellent customer service, communication, and relationship management skills, with the ability to work professionally with internal and external stakeholders.
- Strong attention to detail, accuracy, follow-up, and ability to identify and resolve account issues in a timely manner.
- Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities.
- Experience in healthcare, hospital, pharmaceutical, distribution, or supply chain environments would be considered an asset.
- The French language would be considered essential for this role.