English & Japanese Administrator/Interpreter

English & Japanese Administrator/Interpreter

Full-time, Permanent

Location: Dayton, Ohio – 100% On-site (able to work 56 hours from home throughout the year)

Hours: Monday – Friday 8:00am – 5:00pm (40/hrs. week)

Salary: Up to $33/per hour

Relocation Compensation: Up to $10,000 relocation package

Perks & Benefits

• Work from Home Flexibility: 56 remote hours available
• Technology Provided: Company laptop included
• Relocation Compensation: Up to $10,000 relocation package
• Performance Rewards: Annual bonus (5–10% of salary) based on both company and personal performance
• Comprehensive Benefits Package: Medical, dental, and vision insurance
• RRSP contributions
• Car allowance
• Tuition reimbursement
• Life insurance (with optional additional coverage)
• Short- and long-term disability coverage

Additional Paid Support: 8 hours of paid community service, bereavement leave

Time Off: 3 weeks’ vacation (negotiable) + 3 paid sick days

REPORTS TO: Service Operations Manager

FUNCTIONAL AREA: Customer Service

SCOPE:

Provide linguistic and administrative support to North American Service, particularly AMS and U.S. Service. Interpret meetings and conversations, translate documents, and support the Service Administrator with other administrative tasks.

EXPERIENCE/REQUIREMENTS:

• Must speak and write fluent English and Japanese.
• Two to five years’ experience translating and/or interpreting in a professional context. Ability to consecutively interpret one-on-one conversations required.
• Ability to simultaneously interpret is a plus but not required.
• One to five years of experience in an office environment, preferably in a growing or large volume business.
• Experience with translation software is a plus. Prior experience in manufacturing and/or field service industry is a plus but not required.

JOB FUNCTIONS:

• Provide interpreting and translation for AMS which includes, but is not limited to, e-mails, meetings, telephone calls, and limited interpreting at customer sites. Estimated 60% document translation to 40% internal meeting and conversation interpretation.
• Assist all operations of the AMS team in order to facilitate smooth communication between local and Japanese members. Ensure timely and accurate update of information in Oracle (inquiry and project log), including adding new customer inquiries. Strive to avoid problems related to miscommunication or misunderstanding.
• Provide general administrative support to the AMS group, including monthly metrics reporting, order management, etc.
• Support the Service Administrator as needed to process time sheets, work orders, purchase requisitions, and install base updates in SAP. Support triage of incoming customer calls as a backup to the Service Administrator, as needed.
• As needed, assist Japanese staff and their families with language needs that are non-work related, including, but not limited to: doctor/dentist visits, school visits, bank visits, BMV, etc.

All associates shall:

• Know the Corporate, Associate, and Customer Vision and the Quality Policy and conduct daily work in a manner that supports achievement of such.
• Perform daily work in compliance with the objective to continuously improve the Quality Management System (QMS). To do this, associates must:
• Understand the definition of “good quality” as it pertains to their work,
• Notify supervisor of poor incoming quality issues from upstream suppliers (materials, information, or processes),
• Notify supervisor of poor intra-departmental quality issues (materials, information, or processes),
• Work constructively to satisfy downstream customers and upstream suppliers to solve problems.
• Understand and work to support achievement of corporate and departmental objectives.
• Work with supervisor to establish and meet individual training and development goals.
• Know and abide by all company policies.
• Act in a professional and ethical manner.

EDUCATION:

• High school degree required, with Associate’s or Bachelor’s degree in English, Japanese, Business, or related field preferred.