Description
Bilingual Success Coordinator
Full Time, Permanent
Location: Mississauga, ON – On-site (5 days per week)
Hours: 40 hours per week | Core hours 10:00 AM – 3:00 PM | Flexible hours between 7:30 AM – 5:30 PM
Salary: up to 68,000.00
Reports To: Loyalty Program Manager (based in the US)
Client
Our client is a well-established organization within the building materials industry, recognized for its quality products and strong relationships with professionals across North America. The company supports contractors and business partners through specialized programs designed to provide training, resources, and marketing support to help them grow their businesses.
The organization promotes collaboration, professional development, and a supportive team environment while offering employees opportunities to contribute to impactful industry initiatives.
PERKS:
- Comprehensive Health, Dental, and Vision Insurance (including Virtual Health & HCSA)
- Life Insurance, Short-term and Long-term Disability
- RRSP Matching Program
- Paid Vacation and Floating Days
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Engagement Events and Recognition Programs
- Service Awards
- Employee Perks and Discounts
Position Overview
The Bilingual Success Coordinator will be a key member of the marketing and engagement team, responsible for supporting contractor partners participating in a specialized membership program across Canada and the United States.
This role focuses on onboarding new members, delivering program training, and helping participants maximize the benefits available through the program. The successful candidate will serve as the primary point of contact for members, providing guidance on program tools, resources, and membership requirements.
The ideal candidate is highly organized, tech-savvy, and confident in training and supporting external partners. Strong bilingual communication skills in English and French are essential, as the role supports contractors across North America.
Responsibilities
Key Responsibilities
Member Onboarding
- Facilitate onboarding and training for new program members
- Provide guidance on program tools, processes, and available benefits
- Assist members through the application process, including follow-ups on required documentation and program requirements
- Represent the program at contractor events and industry gatherings across North America
Member Growth & Engagement
- Support members in developing strategic plans to maximize available program resources and marketing opportunities
- Act as the primary point of contact for questions related to program tools, resources, and processes
- Guide members on program platforms, documentation submissions, and educational resources
- Ensure members meet key program deadlines, including submissions, renewals, and program requirements
- Support participants in completing required program education or certification activities
Qualifications
Required Skills & Qualifications
- Fully bilingual in English and French (spoken and written)
- Strong communication, training, and presentation skills
- Ability to build relationships and engage effectively with external partners
- Highly organized with strong attention to detail
- Tech-savvy with the ability to quickly learn new platforms and tools
- Strong problem-solving skills and ability to work independently
- Proficiency with Microsoft Office Suite
- Experience with Salesforce or other CRM systems is considered an asset
- Familiarity with the construction or building materials industry is an asset
Education & Experience
- Bachelor’s degree in Business, Marketing, Management, or related field OR a 3-year college diploma
- Minimum 1–3 years of experience in sales, marketing, customer service, consulting, training, or a related field
- Experience working with customer programs, partner programs, or membership-based programs is considered an asset
Travel Requirements
- Travel required: approximately 15%
- Travel locations: Canada and the United States
- Purpose: industry events, trade shows, and partner engagement activities
- Typical travel: 1 overnight stay (up to a maximum of 3 nights)
Work Authorization
- Candidates must be Canadian Citizens or Permanent Residents.