Hybrid, Bilingual Client Service Representative

Hybrid (2 days in office)

Our client is a multi-national organization and successful leader in the Medical Technology and Devices field for over 50 years. They engage a committed team of energetic, smart, productive employees.

If you want to go to a job that you love each day; and work with a great team; this is the place for you!

Benefits include:

• Hybrid work from home 3 days a week
• Competitive salary+ Corporate and Personal Performance Bonuses
• Benefits: Medical, Dental, Vision, Life insurance, Healthcare Spending Account. Starting Day 1
• Permanent position- extensive growth potential into sales, marketing, management positions!
• RRSP, TFSA contribution
• 3 Weeks’ Vacation
• Tuition reimbursement
• Employee discount program
• Company stock purchase program
• Dry cleaning service

The Customer Service Agent is required to represent the company in a positive and professional manner in all dealings with external and internal customers.

Responsibilities

• Accurately process customer orders received by telephone, email and EDI; Provide acknowledgement and confirmation of receipt to the customer
• Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues
• Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers
• Provide back-up coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively during that time
• Actively manage open sales orders to ensure timely shipments and invoices/accurate sales/proactive communication to customers

• Bilingualism (French and English) required
• Minimum two years working experience in a customer service environment
• Experience in the medical field is an asset
• Ability to quickly build and maintain strong customer relationships over phone and email
• Excellent communication skills (verbal and written)
• A solid working knowledge of computer systems (Outlook, Excel, Word)