Description
Location: Bradford, Ontario – 100% On-Site
Schedule: Monday–Friday, 8:30am–5:00pm
Salary: Up to $52K
Type: Full-Time Hours, Contract
About the Company
Join a family-owned company with over 22 years of success, renowned for high-quality leisure products that enhance lifestyle and style. Proudly rooted in Europe and now expanding their excellence in Canada.
Perks & Benefits
✅ Family-oriented, supportive work environment
✅ Very low call volume
✅ Monday–Friday, daytime shifts only
✅ Stable, long-established company
✅ Staff discounts
✅ Open-door policy
✅ 2 weeks’ vacation
✅ No evenings or weekends
Responsibilities
Position Summary
We’re seeking a detail-oriented, proactive, and customer-focused Customer Service & Administrative Assistant to join our team. This critical role ensures a seamless experience for both our eCommerce/direct-to-consumer (DTC) customers and wholesale (B2B) partners.
You’ll thrive in a fast-paced setting where multitasking is key and your contributions have a direct, visible impact on customer satisfaction and business success.
Key Responsibilities
Customer Service (eCommerce / DTC):
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Process online orders, returns, and exchanges.
- Monitor and update order statuses and shipping details.
- Handle customer complaints; escalate when needed.
- Provide detailed product information and online shopping assistance.
- Coordinate with warehouse/shipping partners on delivery issues.
Wholesale (B2B) Support:
- Provide backup support for wholesale orders and account management.
- Maintain accurate customer records in CRM/ERP systems.
- Suggest alternative products when items are unavailable.
- Communicate customer feedback and complaints to the appropriate teams promptly.
Administrative Support:
- Perform general admin tasks: filing, data entry, document management.
- Assist with invoicing.
- Maintain accurate inventory, pricing, and product data.
- Verify customer information and process orders/returns.
- Prepare records and reports on sales and product availability.
- Transfer calls, screen messages, and maintain accurate communication records.
Qualifications
Education & Experience Requirements
- High school diploma or post-secondary education.
- Bilingual in English & French (Quebecois dialect an asset, but not mandatory).
- Previous experience in customer service or a call center.
- Basic proficiency with Microsoft Office and general computer skills.
Ideal Candidate Profile
- 2+ years of order management experience.
- Excellent English communication (written and verbal)
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proven problem-solving abilities and a customer-first mindset.
- Outstanding interpersonal skills: active listening, empathy, accountability, and follow-through.
- Collaborative team player, respectful, and able to build positive working relationships.