Description
Customer Service Administrator
Full-Time – Mat Leave Contract
Location: Onsite - Concord, ON
Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5 (client has flexibility on hours)
Salary: Up to $53K
Company:
Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.
Perks:
- Excellent training
- Family working atmosphere
- Vacation pay is included
- Extremely stable company
Job Overview
The primary result expected from the Customer Service Administrator will be working with Sales team to coordinate sales support activity to increase sales, meet and exceed customer requirements and to help promote the company’s market position. To coordinate sales support activity to increase speed to market program launches, sales, customer satisfaction and to help promote the company’s market share.
Responsibilities
REPORTS TO: Senior Manager, Distribution Sales
RESPONSIBILITIES:
- Typical tasks for this position include (but are not limited to) the following:
- Interact daily with customers on requests for information on orders, POP, new product set up, product knowledge and other customer needs
- Complete daily activities related to Distribution Accounts: deductions, commission reports, sales numbers, running special sales reports on request and other activities as may be requested.
- Responsible for working directly with the customer to update website product pages, coordinate social media and marcomm updates.
- Assist in managing all customer new product set up forms.
- Support Channel by coordinating requests for presentation materials, literature, and samples for account presentations
- Review, analyze and update market data (spec sheets-price lists, collateral material, etc.)
- Liaison between Customers, Suppliers, sales and other internal personnel.
- Create and assist with Customer/Product presentation and/or planogram changes
- Prepare and organize mailings and sample product requests for trade shows, planograms and other events
- Participation in Customer Trade Shows occasionally
- Coordinate Sales meetings and correspondence
- Arrange travel and accommodation arrangements and liaison with corporate travel supplier
- Prepare and process expense claims, while ensuring accuracy and adherence to policy
- Organize and maintain a comprehensive filing system
- Participation in other activities as assigned
Qualifications
- At least two (2) years related experience in sales coordination/CSR/Admin, interacting with customers and managing short deadlines.
- SAP knowledge considered an asset
- Strong interpersonal skills coupled with excellent written and oral communication skills
- Strong skills in Excel and PowerPoint
- Advanced organization, accuracy and administrative skills to ensure and maintain a high level of data integrity
- Strong ability to manage time and priorities in a deadline driven and fast-paced environment.