Description
Bilingual Customer Service Administrator
Full-Time Permanent
Location: Onsite to start, then hybrid after training - Concord, ON
Hybrid after a training period of 3 to 6 months, then transitioning to 3 days in office.
Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5 (client has flexibility on hours)
Salary: Up 51K + Up to 5% Bonus
Company:
Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.
Perks:
- Competitive company in the market
- Fitness subsidies!!
- After one year the company has a program where candidates can use the company Cottage for one week (2 cottages north of Toronto)
- Casual dress code policy
- Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
- 2 weeks’ vacation and 2 weeks of sick/personal days
- Excellent training
- Family working atmosphere
- Extremely stable company
Responsibilities
Job Overview
The primary result expected from the Bilingual Customer Service Administrator will be working with Sales team to coordinate sales support activity to increase sales, meet and exceed customer requirements and to help promote the company’s market position. To coordinate sales support activity to increase speed to market program launches, sales, customer satisfaction and to help promote the company’s market share.
REPORTS TO: Senior Manager, Distribution Sales
RESPONSIBILITIES:
- Typical tasks for this position include (but are not limited to) the following:
- Interact daily with customers on requests for information on orders, POP, new product set up, product knowledge and other customer needs
- Complete daily activities related to Distribution Accounts: deductions, commission reports, sales numbers, running special sales reports on request and other activities as may be requested.
- Responsible for working directly with the customer to update website product pages , coordinate social media and marcomm updates.
- Assist in managing all customer new product set up forms.
- Support Channel by coordinating requests for presentation materials, literature, and samples for account presentations
- Review, analyze and update market data (spec sheets-price lists, collateral material, etc)
- Liaison between Customers, Suppliers, sales and other internal personnel.
- Create and assist with Customer/Product presentation and/or planogram changes
- Prepare and organize mailings and sample product requests for trade shows, planograms and other events
- Participation in Customer Trade Shows occasionally
- Coordinate Sales meetings and correspondence
- Arrange travel and accommodation arrangements and liaison with corporate travel supplier
- Prepare and process expense claims, while ensuring accuracy and adherence to policy
- Organize and maintain a comprehensive filing system
- Participation in other activities as assigned
Qualifications
QUALIFICATIONS:
- Bilingual (Eng/French) spoken and written
- Business or Administrative Diploma, Degree, or equivalent experience
- At least two (2) years related experience in customer service-order management
- Strong skills in Excel and PowerPoint required
- Power BI and SAP knowledge considered an asset.
- Strong interpersonal skills coupled with excellent written and oral communication skills
- Advanced organization, accuracy and administrative skills to ensure and maintain a high level of data integrity
- Strong ability to manage time and priorities in a deadline driven and fast-paced environment.
- Should be a Team player and having result orientated mindset.
- Ability to work independently with a positive attitude and persistent aptitude for following up with external clients
- Capable of good tact, judgment and diplomacy in handling communication with customers and internal clients
- Strong creative problem-solving skills, and the ability to manage multiple projects and requests will be essential
- Ability to work well under pressure and work extra hours when needed to complete requests and projects