Beyond Bilingual Inc.
Description
Bilingual Account Coordinator
Full-Time, Permanent
Salary: Up to 60K + Bonus
Location: Concord – hybrid after training
Hours: Monday to Friday, 9:00am – 5:00pm
Compensation & Benefits
- Bonus: 5% of base salary, paid quarterly (based on company & individual performance)
- Vacation: 2 weeks paid
- Health Plan: 100% company-paid after 3 months
- RSP Contribution
- Annual bonus (paid quarterly)
- Fitness membership discount
- Employee development & advancement opportunities
- Comprehensive training
- Casual dress code & supportive work environment
Responsibilities
About the Company
Our client is a family-run business experiencing rapid growth. Their expansion has created the need for a dynamic, bilingual professional to join their team and support their retail customers and fabricator partners.
Position Summary
The Bilingual Account Coordinator will provide day-to-day customer service, administrative support, and order management for affiliated retail customers and fabricators.
Key Responsibilities
- Review daily reports to assist customers with material purchase orders and ensure all order details are accurately processed within 24 hours of receipt.
- Assist Planning Team by flagging gaps in inventory and provide timely updates on material required for commercial projects.
- Collaborate with departments such as Sales, Operations, Accounts Receivable, Logistics, and Warranty.
- Confirm order details and payment status (CIA), ensuring accuracy and clarity.
- Liaise with retailers, customers, and fabricators to ensure seamless communication.
- Ensure data is accurately entered and maintained in Portal and Oracle systems.
- Coordinate slab shipments to fabricators and manage projects from start to finish.
- Track fabricator KPIs including timelines and customer satisfaction scores.
- Facilitate fabricator training on program expectations and online portal usage.
- Handle warranty inquiries and resolve issues promptly.
- Monitor accounts receivable (AR) and accounts payable (AP) reports to ensure timely payments.
Qualifications
- Bilingual: English & French (mandatory)
- 2-4 years in order management, customer service, or a related field.
- Minimum 3 years’ related experience in customer service, administration, or account coordination.
- Excellent communication skills (written & verbal) with strong problem-solving abilities.
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
- Proficient with MS Office Suite (Excel, Word, Outlook).
- Post-secondary education is an asset.
- Ability to read simple floor plans and perform basic math calculations.